I am new to NFL Auction – Where do I start?
Everyone is invited to browse or search through our auction categories and listing for items on NFL Auction. If you see something you would like to bid on, you must first register. Don’t worry, registration is free and easy!
Why do I need to register with NFL Auction?
By registering with NFL Auction, you are letting other members know that you will participate in an honest and professional manner. You must provide us with valid contact information so that we may contact you regarding your NFL Auction purchases.
How do I register?
It takes just a few minutes to register. To complete the registration process, you will need to provide information such as your username, full name, address, and email address.
What does it cost to register?
Registration is free and no credit cards are necessary! Once you have submitted your registration, you will receive a confirmation email message from NFL Auction and you will have instant access to NFL Auction’s products. After registration, you are not obligated to buy anything on NFL Auction. However, if you do see something you like to bid on, you can do so quickly as a registered user.
What do I do if I have forgotten my username and/or password?
If you have registered before but do not remember your username and/or password, you can have it sent to you via email by entering the email address associated with the account by clicking Login > Forgot Password?
Can I update my registration information?
Yes – You can update your account information at any time. NFL Auction members are expected to maintain valid accounts by keeping their contact information up-to-date. Please review your contact information within My Account > Update User Info.
What is my ‘Watch List’?
You can use NFL Auction’s Watch List feature to keep track of items you’re not ready to bid on, but want to monitor closely so you can bid on them when you’re ready. On each auction listing page, there is a link titled ‘Add to Watch List’. Click on that link to add an item of interest to your list.
What about the privacy of my information?
NFL Auction is fully committed to protecting your right to privacy within our online auction community. The release of any members’ personal information for reasons other than those specifically connected with NFL Auction is prohibited. For information about how NFL Auction uses your personal information, please see the NFL privacy policy: https://www.nfl.com/legal/privacy/
How do I bid?
Yes – to ensure fair bidding, a valid credit card will be required to bid on an item. Your credit card information is required only for the first time you place a bid. By providing your valid credit card information, you authorize NFL Auction to make a temporary authorization to your credit card account to verify the information you provide is valid. This credit verification will occur each time you provide a different credit card in the bidding process. Any type of bid manipulation, fraudulent bidding, or any other interference with the fair and proper conduct of an auction is expressly forbidden. In particular, the creation of separate accounts to bid on the same item is not permitted, nor is any collusion with respect to bidding.
Do I need to use a credit card to bid?
Yes – to ensure fair bidding, a valid credit card will be required to bid on an item. Your credit card information is required only for the first time you place a bid. By providing your valid credit card information, you authorize NFL Auction to make a temporary authorization to your credit card account to verify the information you provide is valid. This credit verification will occur each time you provide a different credit card in the bidding process.
What is my CVV/CVC code?
When you place a bid, we will request your card’s security code to help prevent against fraudulent use of your card. The security code is the three digit number located near the signature strip on the rear of the card. American Express® cardholders: Look for the 4-digit code printed on the front of your card just above and to the right of your main credit card number.
What is a 'maximum bid amount'?
Your maximum bid amount is the highest price you are willing to pay for an item. You should determine beforehand the most you are willing to pay for an item and then enter a single bid at that amount in the Bid field. An early bid supported by a high maximum bid amount can make you a winner!
Can I increase my maximum bid after I've placed a bid?
Yes – if your maximum bid amount has been outbid, you can either place another maximum amount or enter each subsequent bid one at a time. Please note that you can only increase a subsequent maximum or incremental bid. To increase your current bid amount, simply return to the listing and enter and submit a new, higher maximum bid amount (this amount is the most you're willing to pay for the item).
Can I retract a confirmed bid?
Yes, but your confirmed bid can only be retracted under special circumstances should you choose to submit a formal request by contacting NFL Auction directly.
Can I submit a bid offline?
We only accept bids submitted via this website.
Where can I monitor my bidding activity?
You can monitor all your bidding activity from within My Account > Bid Status
How will I know if my bid is no longer winning?
We will send you an email when your bid is no longer winning. However, there can be unpredictable delays in email transmission. We suggest that you regularly visit NFL Auction to check your bid status.
What is a Reserve Price Auction?
In a Reserve Price Auction, the NFL Auction has the option of setting a reserve price, which is a price below which the listing will not sell. The reserve price is higher than the opening value. A reserve price allows the auction to start with an opening value below the reserve price to initiate bidder interest and determine the fair market value of an item. If the auction has a reserve price, you will see either a 'Reserve price NOT met' or 'Reserve price met' message on the listing page depending on whether the current bid is below, or at or above, this price.
What is Auto Bid Extend?
The Auto Bid Extend feature ensures that bidders will always have a chance to challenge bids placed in the final seconds of an auction. When indicated on a listing page, if a bid is placed during the last 5 minutes of an auction, the auction will automatically extend for an additional 5 minutes from the time of the latest bid. The auction will close once all bidding activity has stopped for a period of 5 minutes.
Why does it appear that I am having to place multiple bids in order for my bid to be accepted?
This is because a bidder has placed a Proxy Bid, which is an amount higher than the bid increment. This is the maximum value that a bidder is prepared to pay in order to win this auction. You can place a proxy bid of your own in order to try to outbid the current proxy bid, or you may choose to continue bidding in the increments indicated until your bid is accepted.
Why can I only bid with a multiple of the bid increment?
Users are now required to bid with a multiple of the bid increment on all auctions. Customers will receive an error message if an attempt is made to bid at less than or more than a multiple of the bid increment, and a field will be made available for users to edit their bid before re-submission.
How will I know if I win?
We will notify you by email if you win, although you are responsible for determining if you have won by visiting the site and checking the status of your bid in the My Account section. The email will contain instructions on next steps.
What happens if I win an experience for which a background check is required?
If you win an experience for which a background check is required, you will be contacted by NFL Auction for your authorization in order for the NFL to perform the required background check. You will not be declared the winner of the experience unless and until you pass the background check in the NFL’s sole discretion. If your auction item includes participation by the winning bidder and a guest, all guests will be required to submit to, and pass, a background check.
How do I pay for a winning auction?
Using the credit card entered during the bidding process, all winning bid payments will be captured and processed through our secure payment centers. If the payment fails, you will be notified by email with next steps to complete payment.
When will I be charged for my order?
When the auction closes, an order will be generated for the winning bidder. It is at this time that an authorization for capture is taken on your registered credit card.
How do I find out if an auction has ended?
You can locate an auction in which you have participated from within My Account > Bid Status.
I won an auction but my item has not been delivered within the designated shipping window, what do I do?
Please allow 5-10 business days to receive your order. If your item does not arrive after 10 business days please contact us through our customer service form and be sure to include your order number in the message.
What is Real Time Bid Refresh?
The Real Time Bid Refresh feature is in place in order to deliver the best possible online auction experience by presenting the most up-to-date auction information, including Auction Time Remaining, Bid Count, and Current Bid Amount. When a new bid is placed or an auction goes in to Bid Extend, the most recent auction information will automatically be presented on the screen without the need to manually refresh the current browser page.
Why did Real Time Bid Refresh automatically deactivate?
Real Time Bid Refresh is set to automatically deactivate after 12 minutes of inactivity on a page that presents auction data such as Auction Time Remaining, Bid Count, and Current Bid Amount. This is to ensure that, in case an active browser session is forgotten and left open, users do not have fresh data constantly feeding into their active browser session and unnecessarily using up network data. When presented with the message “Real Time Bid Refresh is no long active on the site”, users can choose to click the “Reactivate” button, which will cause the system to resume pushing up-to-date auction data into the active browser session, or users can click “Cancel”, which will prevent Real Time Bid Refresh from reactivating on the current page. Note: if a user chooses to click “Cancel” when presented with this message, they will NOT be shown the most up-to-date auction data, or any new bid activity placed on the listing by other customers. However, manually refreshing the browser window OR clicking through to a new auction page will cause Real Time Bid Refresh to reactivate automatically.
What is Text Bidding?
Text Bidding allows users to place a bid on an auction via Text on their phone rather than directly on the site.
How does Text Bidding Work?
Once you have successfully activated Text Bidding Here’s how you get started:
Send ; to 1-202-838-0778 and your bid will be placed.
You can get the auction text reference number from both listing pages and each auction page. Look for the mobile sign!
As an example: Sending NFL123455;20 to 1-202-838-0778 will place a bid of $20 on auction with text reference number NFL123455.
How much does Text Bidding cost?
Standard text messaging rates apply. Please note however that the phone number being used is a United States of America phone number.
How to register for Text Bidding?
Please go to your account section on nflauction.nfl.com where you will see the Text Bidding section. Select "Update" and follow the flow on the site in order to complete registration. Please remember a credit card and approval of the terms and conditions is required for you to bid via text message..
What happens if I win an auction through Text Bidding?
Just like any auction on the nflauction.nfl.com site you will be automatically charged the winning amount and sent a text message with your confirmation details.
How do I know if a listing is eligible for Text Bidding?
Beside the listings that are available for Text Bidding on a listing page there will be a field titled "Text Reference Number" and the corresponding text bidding code. The same code will also be available on the product page.
What will it cost to ship my item?
NFL Auction shipping fees directly reflect carrier costs for all NFL Auction products shipped domestically and internationally. Additional shipping charges (as disclosed on the check-out page) will apply if election is made to require adult signature at delivery. All NFL Auction items with a value greater than $500.00 must be shipped via FedEx to a physical address with an adult signature requirement for insurance purposes. NFL Auction will continue to review shipping options for cost saving opportunities and to find ways to provide the best value for our customers.
The following updated shipping fees took effect on 06/01/24:
| Product Type | Location | Shipping Cost |
|---|---|---|
|
Helmets Canvas Photos Oversize items |
U.S.A | $30.00 |
| Hawaii/Alaska | $50.00 | |
| Canada | $60.00 | |
| United Kingdom | $150.00 | |
| International | $160.00 | |
| Germany | $144.00 | |
|
Footballs Mini helmets All other equipment |
U.S.A | $30.00 |
| Hawaii/Alaska | $50.00 | |
| Canada | $60.00 | |
| United Kingdom | $150.00 | |
| International | $160.00 | |
| Germany | $144.00 | |
What is "Admin Fee"?
The admin fee refers to an amount added to a listed auction item that is to be paid by the winning bidder. This fee is a flat $10 on top of the final bid price of the item.
